Theater Policy

This Theater Policy is effective as of January 1, 2020

To enhance your experience at Alhambra Theatre & Dining, we have outlined our theater and ticketing policies below.

Intro

By purchasing a ticket and attending a show, you agree to accept and adhere to the theater policy laid out on this page to benefit all guests and employees.

Children

Children five and over are welcome at the Alhambra, though during our summer family show and Christmas show, we lower the age to three. This theater policy is in place as a courtesy to our performers and other patrons.

We reserve the right to politely ask misbehaved children to leave the theater area if they are continually bothering other patrons.

Courtesy

All patrons must have a seat, including children. For safety, children are not allowed to sit on a parent’s lap.

Photography and the use of recording devices are prohibited during the show.

As a courtesy to other patrons, please remember to silence all cell phones prior to the performance.

Smoking is prohibited anywhere on the premises except in the designated areas on either side of the front of the building.

Due to restrictions in place by Actor’s Equity Association, photography and the use of recording devices are prohibited during the show.

Tickets & Seating

Credit cards are charged at the time of your purchase, and all sales are non-refundable.

Please allow 24-hour notice should you need to change or cancel your reservation in any way. Same day cancellations and no shows will be charged $15 per seat. Seats may be transferred at any time to another performance. Any remaining balance, based on form of payment, will be kept on file with us as a house credit, to be used for future performances. This balance may be used for a future ticket purchase only and cannot be used as gratuity or for other purchases.

In the event that you do not attend your scheduled reservation without notice, no exchanges, credits, or refunds will be issued. If a ticket exchange is made for a lesser price admission, no refund or credit will be issued for the difference. In the event of an exchange for a higher priced admission, the additional balance due will be collected by Alhambra Theatre & Dining prior to admission.

The Alhambra Theatre reserves the right to cancel or change your reservation and/or seating at any time. Shows and dates are subject to change.

Purchase to a performance is a revocable license and may be taken up and admission refused upon refunding the purchase price appearing hereon.

Timing

If you are late to a performance, the timing of seating you at your table will be at the discretion of the theater so as to cause minimal disruption to other theater patrons and actors.

Privacy

We respect and are committed to protecting your privacy. When conducting your transaction online, we may collect personally identifiable information. For your protection and security, we also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited. Visit our Privacy Policy page for specific details.

Any financial data is kept only to record your transaction correctly, and your payment card information is never kept on site, nor is it ever transmitted to anyone or any company.

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is industry standard and among the best software available today for secure commerce transactions, and regular updates are performed to maintain this security. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.